Use these best practices to help your teams transform – and trust – AI technology with new skills and confidence.
Customer service agents are the frontline employees shaping customer perceptions of your brand – and an afterthought for many executives. Why don’t organizations understand their value?
Amidst all the pandemic disruption, 52% of Gen Z didn't believe the government had the necessary tools to help them.
It’s challenging to host productive conversations about workplace culture across a geographically distributed team. That's where Open Space meetings come in.
With many offices remaining closed, companies have an opportunity to better integrate younger workers into their culture.
Nearly 95% of growing small and medium businesses moved a portion of their business online during the past year.
How can business leaders create better business outcomes? By bringing compassion into their leadership toolkit.
What does award-winning customer service look like? Empathy, mental health, and call de-escalation techniques are top of mind for service leaders as we celebrate the hardworking agents on the front lines.
The pandemic has underscored the importance of a trusted technology partner, capable of adjusting as your organization and market needs demand.
Chief revenue officers have a birds-eye view of all revenue activities and are able to identify new sales channels and uncover untapped markets.
