Dive deep with Salesforce’s Chief Philanthropy Officer Ebony Beckwith and Mona Kattan on the #BossTalks series, aimed at career-oriented professionals on LinkedIn.
It's hard to predict service case volumes, and even harder to make sure customers are connected with the right agents on the right channels at the right time. Many organizations — including Salesforce — have rethought how they run the contact center. Here's what we know.
Our chief philanthropy officer Ebony Beckwith chats with Beachum on the inaugural episode of her #BossTalks series, aimed at career-oriented professionals on LinkedIn.
This Asian Pacific American Heritage Month, our Asiapacforce president, reacts to recent reports of anti-Asian violence and offers solutions to support Asian colleagues and the wider community.
Here's what we can do to prepare ourselves and our families for potential disruptions, and uphold our civic duty to help prevent further outbreaks of the coronavirus (COVID-19).
Learn what’s next for the future of work and the workplace after COVID-19 vaccines. Hint: Employees and employers differ on what the office is actually for.