Paladina Health used its existing healthcare CRM to develop a ground-up return-to-work solution in less than three weeks. Here's how.
Employee surveys help service managers understand call center and field service agents' feedback and inform business plans. Learn how.
Calavo Growers had long used spreadsheets to track opportunities with customers. With the move to remote working came a greater need for visibility and accountability to ensure smooth operations and better customer experience.
Blog editor Carolyn Warsham explains this week's biggest business-world news and updates.
As more companies weigh reopening workplaces following shutdowns due to the COVID-19 pandemic, another question arises: how will workers get to their offices?
CRM translates beautifully to contact tracing, largely because its digital tools and automated workflows minimize the time it takes public health officials to contact those who might have been exposed. Here's our experience with the Rhode Island Department of Health.
Returning to the office all boils down to actual capacity and employee desire. In this landscape, data can play an important role in navigating this difficult decision.
As Ann Sacks slowly prepares to reopen, the company is in good shape. So, how did Kohler do it?
Here are pro tips for how Admins and Developers can empower their users, maintain business continuity, and stay productive while working remotely.
Incident management and disaster recovery have always been a part of corporate strategy, but now it's front and center. A risk management expert shares advice on keeping employees, customers, partners, and communities safe and informed.
