Outsized challenges add to the daily stress your contact center agents face. Here are data-backed strategies to build trust and support their wellbeing now.
As time goes on, phrases like “mental health” and “self-care” are mentioned more frequently in day-to-day life. The increasing normalization of mental health is incredible — and important — but what does it…
Employers must deliver a great experience for employees — or risk losing them. This is especially true during “The Great Resignation,” but automation can help.
It's much harder to collect data on the inclusion aspect of DEI, but it's more important in a work-from-anywhere era. Follow these tips to measure just how inclusive your company is.
Eager to do more business in person? You'll need employees and customers to trust that it's safe – and worthwhile. See how leading companies are doing it.
This is how smart businesses use automation to transform customer service from a reactive task to a proactive force that enhances the customer experience.