In the latest chapter of our Make Change series, Leading Equality, three unique voices: Soledad O’Brien, Todd Sears, and Deesha Dyer discuss using storytelling to combat racial injustice.
Employee surveys help service managers understand call center and field service agents' feedback and inform business plans. Learn how.
We’ve made five predictions on key trends that will help you plan for a successful 2020 holiday shopping season.
Connect with service professionals and shape the future of customer experience.
It's important to maintain data privacy around health and personal information while building employee trust to reopen safely. Here's how to do it.
Dame Louise Casey and Beth Sandor and their organizations are developing innovative solutions to use data to understand the root causes of homelessness and the people behind the crisis. Here's what they have to say.
Our BOLDforce employee group hosted an event to educate, empower, and uplift with bestselling author Ibram X. Kendi.
To adapt to shifts in consumer behavior, e.l.f. Cosmetics doubles down on its ecommerce and digital transformation efforts to stay engaged with its base.
Longtime LGBTQ+ advocates Janelle Monáe and Megan Rapinoe stress that the fight for equality goes on for marginalized communities nationwide, including the current struggle for racial equality and justice.
Gavin Patterson and Mark Carney discuss turning the current health and climate change crises into opportunities for a more resilient and inclusive economy and society.
