Don’t think you’re stuck building richer digital experiences from scratch. Commerce businesses can create new experiences for their customers and think beyond the transaction.
Your technology team needs to do all they can to leverage existing Salesforce products to improve the customer experience and retain customers. Here’s how they can accomplish this now.
The founders of Bitty and Beau’s make accommodations for employees and stay connected to customers in new ways.
Digital experiences touch just about every customer, partner, and employee. So how do you measure their success or failure? When thinking about measuring return on experience (RoX), look at the experience you’re investing in – and pinpoint the key metrics the experience will impact.
Salesforce partnered with Forrester Consulting to evaluate the use of CRM systems across a wide range of industries. The findings show the core challenges facing business leaders today and how they’re investing in customer-centricity for tomorrow.
Focusing solely on NPS is risky in the field service industry. Here are six easy ways to accurately gauge customer satisfaction with your field service offerings.
Make data and business process the foundations of customer interactions to deliver the best digital experiences.
Maximize your customer community’s potential by looking within your organization to tap into your most valuable resource: your employees.
Use a DXP in conjunction with your CRM to create integrated digital experiences like websites, portals, and mobile apps for personalized customer experiences.
Field service continues to evolve - here are three ways to elevate the customer experience with connected processes, mobile worker prep, and better communication.
