![[Illustration] A service rep delivers proactive customer service](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/11/proactive-customer-service-1500x844_60k.jpg?w=889)
Discover how to develop a proactive customer service strategy and win a competitive advantage.
Serviceblazer Allie Lawler shares her top tactics that help make service reps and field techs’ lives easier.
Dreamforce (Sept. 17-19) will help you reimagine your customer service strategy in the era of autonomous AI. Here are five things you must do to have an incredible experience.
With access to more than 1,500 sessions and workshops at the world’s largest AI event, you’re in for fun, learning, and inspiration.
Right out of the box, Agentforce empowers field techs with quick summaries of an asset’s history. Technicians also get guidance on how to handle the job.
![[Customer service career path]: A picture of Shonnah Hughes smiling in her maroon Serviceblazer hoodie](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/06/Serviceblazer-Shonnah-Hughes.jpg?w=889)
Become more strategic, solve real-world problems, and grow your career with the support of other dedicated customer service pros in the Serviceblazer Community.
People expect customer service to be proactive, personalized, and simple. Here’s how leading companies are using technology like autonomous AI agents to meet those needs.
Small models are typically deployed for a single specific task. They're far less expensive, more efficient, higher performing and, often, more accurate than LLMs.
What's the secret to leading a stellar service organization? According to our latest customer service statistics, it all comes down to AI, automation, and data integration.
Top talent resigning? Here’s how knowledge management keeps their know-how from going with them and still provide great customer service.
