Field Service

Here’s where to start — and where to go — when adopting AI tools to your field service operations.

Agentforce tackles intricate queries and more on its own to transform your B2B customer service.

Discover how to develop a proactive customer service strategy and win a competitive advantage.

Serviceblazer Allie Lawler shares her top tactics that help make service reps and field techs’ lives easier.

Dreamforce (Sept. 17-19) will help you reimagine your customer service strategy in the era of autonomous AI. Here are five things you must do to have an incredible experience.

With access to more than 1,500 sessions and workshops at the world’s largest AI event, you’re in for fun, learning, and inspiration.

Right out of the box, Agentforce empowers field techs with quick summaries of an asset’s history. Technicians also get guidance on how to handle the job.

Become more strategic, solve real-world problems, and grow your career with the support of other dedicated customer service pros in the Serviceblazer Community.

People expect customer service to be proactive, personalized, and simple. Here’s how leading companies are using technology like autonomous AI agents to meet those needs.

Small models are typically deployed for a single specific task. They're far less expensive, more efficient, higher performing and, often, more accurate than LLMs.