![Getting Started With AI and Chatbots: What’s Top of Mind for Your Customers?](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2020/09/AI-chatbots-header-1.png?w=500)
Getting Started With AI and Chatbots: What’s Top of Mind for Your Customers?
Customers know when they want to solve a quick problem in an automated way. However, those goals or customer’s “intent" look very different for a retail company versus an insurance company.
![New Report: Three Surprising Insurance Industry Trends Shaping Customer Experience](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2020/09/insurance-trends-thumb-1.jpg?w=500)
New Report: Three Surprising Insurance Industry Trends Shaping Customer Experience
As an insurance leader, do you know if you’re providing the customer experience that your policyholders and agents expect? Read our new report on recent industry trends to see if you're investing in the right initiatives to meet those expectations.
![Take These Predictions to the Bank: 3 Trends That Will Define Banking in 2019](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2020/09/banking_trends_thumb-1.png?w=500)
Take These Predictions to the Bank: 3 Trends That Will Define Banking in 2019
The importance of digital connectivity continues to grow in the banking industry. Here are three predictions that will shape banks’ digital transformations this year.
![10 Takeaways: How USAA Delivers Exceptional Member Experiences](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2020/09/usaa_thumb-1.png?w=500)
10 Takeaways: How USAA Delivers Exceptional Member Experiences
Read how USAA made a culture shift to put member experiences at the center of everything they do. The result is USAA now offers omnichannel services to their insurance policyholders to gain efficiencies and increase loyalty.
![Salesforce Billing Streamlines the Revenue Lifecycle](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2020/09/billing_screen_thumb-1.png?w=500)
Salesforce Billing Streamlines the Revenue Lifecycle
See what's new with the launch of Salesforce Billing — it extends Salesforce CPQ to streamline the entire quote-to-cash process. This means customers can adapt to changes in business models, automate customer lifecycles, and make smarter decisions. This post outlines the new product capabilities and provides a link to the CPQ + Billing Keynote at Dreamforce.
![5 Lead Generation Tricks from Trailblazers in Mortgage](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2020/09/lead_gen_mortgage-1.jpg?w=500)
5 Lead Generation Tricks from Trailblazers in Mortgage
The next five years will be busy for the mortgage industry: Up to 17 million first-time home buyers will join the housing market by 2023. Most will be between 20 and 39. That’s a majority of eager house hunters who live constantly connected to services, friends, and brands via technology. When they
![Today’s Immigrant CEOs: Bringing a Global Sensibility to American Business](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2020/09/immigrant_CEO-1.jpg?w=500)
Today’s Immigrant CEOs: Bringing a Global Sensibility to American Business
Stories of successful immigrants abound in American business lore. It’s a phenomenon firmly rooted in our country’s history. Alexander Graham Bell, the Scotland-born inventor and entrepreneur, founded Bell Telephone, which eventually became AT&T,…
![A collection of four images of people volunteering in various scenarios](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2016/02/10-ways-to-give-back-blog-feature-1500x844-1.jpg?w=889)
10 Ways to Give Back to Your Community
Most of us are keen to give back to our community, but often end up asking ourselves “What, where, and how on earth can I fit it in?” As someone who organises volunteering…