It's hard to predict service case volumes, and even harder to make sure customers are connected with the right agents on the right channels at the right time. Many organizations — including Salesforce — have rethought how they run the contact center. Here's what we know.
After four consecutive quarters of massive consumer digital adoption, numbers from a billion global shoppers in 51 countries give us the clues to help forecast future demand.
Customer experience involves a lot more touch points than just your service agents. Shouldn’t your service approach reflect that?
Every country is in a race to contain the spread of COVID-19 and its variants, while vaccinating as much of their populations as fast as possible. We explore the range of possibilities.
Our most popular customer blogs had much to say about using AI to navigate business in an unusual year.
Use artificial intelligence to accurately forecast short- and long-term cash flow while being empathetic to your customer's challenges.
Check out Einstein's Guide to AI Use Cases—it's an interactive website that helps you get started on your journey with AI.
Salesforce Manufacturing Cloud is a new solution specifically designed for manufacturers to unify account planning and forecasting for greater transparency and collaboration across their entire ecosystem.
An easy way to implement artificial intelligence is to start with the sales organization. Here are five ways to see the most benefit today.
A close look at your sales processes might reveal the pain your sales team goes through.
