The White House held a ceremony to recognize the Pledge to America’s Workers and honor those who have reskilled for jobs in the Fourth Industrial Revolution.
Studies show that employees who feel valued rather than marginalized are more likely to be productive, innovative, motivated, and assertive. They take more risks, and they challenge or suggest more ideas.
High-touch service calls require more personalized service. We recommend adding an “order on behalf of” (OOBO) capability for your customer service reps, to empower them to help your shoppers at the highest level.
Unlike hard skills — soft skills are harder to define. They’re often perceived as abstract or behavioral, but developing soft skills can accelerate your career.
What does customer engagement really mean for modern businesses? A new global study from Salesforce Research reveals some surprising answers.
Check out the highlights of Salesforce Basecamp Instanbul — one thousand customers, partners, and technology enthusiasts came together to learn how companies can deliver amazing customer experiences.
Harvard's Corey Snow shares how he wants to use CRM to scale lifelong learning.
Fourth Industrial Revolution technologies has changed the way people receive, interact with, and interpret information. Companies must also adapt to meet and deliver on evolving customer expectations and needs — this is called service on the edge.
Discover how AI plays a role in the future of work, jobs and skill set changes, the impact of automation, how to prepare your workforce, and much more.
Advances in deep learning are starting to impact AI in ways that will help society and business tackle a wider set of general problems. Discover more about the future of AI and what companies need to know to benefit from this impact.
