What does award-winning customer service look like? Empathy, mental health, and call de-escalation techniques are top of mind for service leaders as we celebrate the hardworking agents on the front lines.
The pandemic has underscored the importance of a trusted technology partner, capable of adjusting as your organization and market needs demand.
Chief revenue officers have a birds-eye view of all revenue activities and are able to identify new sales channels and uncover untapped markets.
Salesforce’s scenario planners have developed six no-regret growth strategies to prepare corporations for growth despite an unpredictable future.
Learn how Aditya Pothukuchi harnessed the power of learning and lots of hard work to become an IT leader, and how you can follow in his footsteps.
89% of sales professionals said sales ops play an indispensable role in growing the business. How? Ensuring predictable revenue.
Employee wellness is becoming increasingly important to companies’ success. Managers may even start to be held accountable for it.
As more customer service agents work remotely, managers need new tools to measure, mentor, and equip their teams for success.
The pandemic exposed both weaknesses and strengths in businesses, but also gave many owners and leaders the resilience to double down.
New digital dining conveniences such as online ordering can help restaurants drive revenue and keep customers happy.
