![Illustration, with a pink background, of a customer receiving online customer service from a service agent / contact center AI](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2023/06/AdobeStock_567736333-recolor-bk-150k.jpg?w=889)
4 Ways Your Contact Center Can Get Started With Generative AI
When your agents and AI team up, they can transform customer service for everyone. Here’s how you can begin using AI in the contact center.
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What Is a Serviceblazer? Here’s What Community Members Told Us
Plus, six ways the Serviceblazer Community can help you realize your leadership potential.
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AI Trends from 700+ Business Leaders Reveal Global Keys to Success
Despite the ever-growing buzz of use cases, there are three foundations to stay grounded in when perfecting your AI-powered CRM.
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What Is a Reasoning Engine?
Go even deeper into the world of LLMs, so you can make the most of your conversational copilot.
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9 Ways AI Can Save Marketers Time, Money — and Grief
AI can be your helpful digital assistant, handling time-consuming, tedious tasks so you can focus on creating campaigns that win.
![A mobile worker stands next to solar panels, shielding his eyes while looking toward the sun and a bright future.](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/02/Future-of-Field-Service.jpg?w=889)
The Future of Field Service Is All About These 4 Technologies
If you want to know what’s next in field service, keep an eye on augmented reality, the internet of things, mobile solutions, and generative AI.
![Three people piece together the puzzle of AI implementation.](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/01/Getting-started-on-AI_-Advice-from-CIOs-who-ve-done-it_010924.jpg?w=889)
3 Tips for Adding AI — and Subtracting the Headache
Learn how top CIOs get everyone on board with AI – even the most disgruntled naysayers.
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How to Lock Your Digital Door: Data Privacy Best Practices in 2024
Data privacy is not an afterthought in the age of AI. Learn how to safeguard your company's peace of mind.
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Unlocking Opportunities: The Growing Demand for Non-Technical Cybersecurity Professionals
Cybersecurity professionals are in high demand, and nontechnical roles are more prevalent than you might think. The skills you have today could be a great platform for starting a career in cybersecurity.
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Design Ways to Help Field Service Workers Love Their Jobs More
Here are 5 tips for how privacy, inclusion, safety, and autonomy can improve job satisfaction for field service workers.