Generative AI

Consider existing options and whether the task needs a conversational user experience before designing a new Agentforce action.

Agentforce tackles intricate queries and more on its own to transform your B2B customer service.

Get the latest news around generative artificial intelligence regulations and insights from our director of global public policy on how it can affect your business.

From deep dives on the limitations of LLMs to a look at new techniques that make AI better, these are the most-read AI stories of the year.

We trust generative AI algorithms with important decisions, but know little about how they work.

AI agents have been described as a generational shift akin to cloud and mobile. These learning modules will give you the skills you need to ride the wave.

AI can be your helpful digital assistant, handling time-consuming, tedious tasks so you can focus on creating campaigns that win.

AI agents are about to change everything. But bad data is their junk food. Nourish them with clean, complete, connected data. Here's how.

Discover how to develop a proactive customer service strategy and win a competitive advantage.

Discover 3 best practices that help keyboard users interact with Agentforce and Prompt Builder.