Customers aren't just fed up with bad service – more of them are seeking retribution for their bad experiences, a new survey reveals. The solution: more digital empathy.
We trust generative AI algorithms with important decisions, but know little about how they work.
Almost 5 years ago, The Office of Ethical & Humane Use was inaugurated, setting out to achieve ethical product excellence for Salesforce.
The skills that businesses need to put AI to work are lagging. But you can get the skills you need. Here’s how.
No matter your industry, here’s how field service management and outcome-based service contracts can help make sure your equipment is always in top condition.
Designing generative AI systems to have a 'human in the loop' is important to your users.
Adopting AI in email marketing can help improve open rates, increase results, and support A/B test runs. Here’s how.
Not sure where to begin your email marketing journey? These tips, simple explanations, and best practices will help.
Follow these strategies to get your AI implementation right.
