While there are many differences between chatbots and agents, it’s best to think of them in the short term as a better together story.
How MOL Group went digital to become their customers’ number one travel companion.
Instead of spending hours on boring tasks, your team can focus on building relationships that matter with your customers.
When we take a modular design approach, our AI assistant can respond with varying formats.
The process of grounding — having up-to-date data and metadata available for your LLM — can help produce more accurate and contextual outputs when working with generative AI.
Generative AI can help businesses run more efficiently and better connect with customers. Learn more about large language models, the technology that powers it all.
LLM benchmarks evaluate how accurately a generative AI model performs, but most benchmarks overlook the kinds of real-world tasks an LLM would perform in an enterprise setting.
Many business apps have a short(ish) shelf life. AI helps extend it. Here’s how.
With one central platform between sales and service, productivity goes up, costs go down, and shared insights can lead to upsell opportunities.
Conversational commerce is our top tactic for retailers who want to drive conversion this year.
