Generative AI can help businesses run more efficiently and better connect with customers. Learn more about large language models, the technology that powers it all.
LLM benchmarks evaluate how accurately a generative AI model performs, but most benchmarks overlook the kinds of real-world tasks an LLM would perform in an enterprise setting.
Many business apps have a short(ish) shelf life. AI helps extend it. Here’s how.
With one central platform between sales and service, productivity goes up, costs go down, and shared insights can lead to upsell opportunities.
Conversational commerce is our top tactic for retailers who want to drive conversion this year.
Help everyone in your company understand key generative AI terms, and what they mean for your customer relationships. Fun fact: This article was (partially) written using generative AI.
From call deflection to faster resolution of common issues, AI can help improve your utility service.
Regulators, academics and politicians are calling for independent AI audits as a way to protect the public from AI’s potential harms. How to prepare.
Use your data to create frictionless shopping experiences that keep holiday shoppers coming back throughout the year.
