What's the secret to leading a stellar service organization? According to our latest customer service statistics, it all comes down to AI, automation, and data integration.
Top talent resigning? Here’s how knowledge management keeps their know-how from going with them and still provide great customer service.
Recognizing the signs of call center burnout, and knowing what steps to take, can make a profound difference in your health and happiness.
Sometimes, customers want a fast way to tackle issues on their own. Give them an easy self-service solution while saving agents time in the process.
Understanding how AI for small business can improve your operations and customer experience doesn’t have to be hard.
It’s not easy to achieve the high level of service customers expect – but it’s definitely possible. Here’s how to make sure your customer service delivers.
Consider existing options and whether the task needs a conversational user experience before designing a new action.
When designing for AI outputs, recognize the diversity and nuances of how your users speak and write.
In celebration of Women’s History Month, the Salesforce Women’s Network hosted its inaugural Women in AI Day event in San Francisco.
AI isn’t just for B2C companies. Learn how this technology can improve client relationships and help you grow.
