We are entering a new era of marketing, led by AI and data. Here’s how you can prepare and succeed this year.
Every AI platform and copilot out there is built on reams of data. But the most accurate and relevant ones are built on data and metadata. Here's why that matters.
Your service operations set up has a direct impact on customer experience. Here’s why an omnichannel contact center is best.
AI and generative AI are helping create a variety of new careers, from prompt engineer to AI trainer. Here are 12 new and upcoming roles, and tips for how to prepare for them.
When it comes to choosing an LLM, there are two paths to take: open-source or not. We explore the benefits of going with an open-source LLM.
What's the secret to leading a stellar service organization? According to our latest customer service statistics, it all comes down to AI, automation, and data integration.
Top talent resigning? Here’s how knowledge management keeps their know-how from going with them and still provide great customer service.
Recognizing the signs of call center burnout, and knowing what steps to take, can make a profound difference in your health and happiness.
Sometimes, customers want a fast way to tackle issues on their own. Give them an easy self-service solution while saving agents time in the process.
Understanding how AI for small business can improve your operations and customer experience doesn’t have to be hard.
