CRM translates beautifully to contact tracing, largely because its digital tools and automated workflows minimize the time it takes public health officials to contact those who might have been exposed. Here's our experience with the Rhode Island Department of Health.
Even in the middle of a pandemic, members have high expectations for payers. Learn three strategies to improve member engagement and build loyalty.
As community anxiety about COVID-19 grew, Piedmont Health saw their call center inquiries skyrocket. Here's how they scaled operations to handle the influx while serving patients better experiences.
This week, we took the next step of our recovery journey with the reopening of our offices in South Korea, Hong Kong, and China, building on the plan we shared earlier this month on how we’re going to welcome back our employees with the help of Work.com. You might be wondering, why now and what
Key leaders and experts from the fields of business, technology, and public health share their thoughts on preparing for re-opening while ensuring the safety of employees and the community.
Dr. Agus explores how contact tracing — the use of digital tools to monitor who infected people come in contact with — will help curb the spread of COVID-19 as offices open up.
Best practices we've seen healthcare providers, payers, and government agencies take to facilitate interoperability. Here's how companies can accelerate interoperability and coordinate an effective global response to COVID-19.
By adjusting business models, focusing on the customer, and creating deeper patient connections, medical device companies can thrive in this new world of value-based care.
Salesforce is providing a COVID-19 Response Package — a solution that can be deployed quickly and at no charge for six months— that grants free access to technology for emergency response teams, call centers and care management teams for health systems affected by coronavirus.
Meet up with us during HIMSS20 to learn how to deliver personalized experiences for healthcare consumers—whether that be patients, providers, or members.
