Healthcare consumers see a major disconnect between the care they expect and the service they receive from health insurers. Your healthcare contact center is the key to not only meeting those expectations, but doing so efficiently.
Go beyond the clinical data in your chart. Examining your patients’ health within the context of their lives is critical.
Does it feel like robots are coming for your job? That doesn't necessarily have to be the case. There is one thing that always differentiates us: our humanity.
SmileDirectClub and Deloitte Digital recognized that improving the human experience boosted morale and led to higher productivity.
Developed to help you navigate the new world of data privacy, tighter budgets, real-time expectations, and the cookieless future, our latest features will help you personalize marketing and turn every touchpoint into a revenue opportunity.
Healthcare companies need commerce strategies that make customers feel safe and understood. Here’s our guide to developing that trust.
Increase business with field service management while keeping your employees, contractors, and customers safe.
The more consumers trust in the healthcare organizations they interact with, the more likely they are to use their services. That’s what findings from Salesforce’s latest Connected Health Consumer Report indicate. But why…
