Innovation

Remove bias from your data and algorithms to create ethical AI systems at your company.

Two execs, one dealing in gold, the other in crypto. Both are redefining the fintech landscape and placing trust at the heart of their business.

Have you heard the news?  Dreamforce 2022 — primed to be our most impactful Dreamforce ever — will return to San Francisco from September 20 through September 22, bringing the entire Salesforce community…

Your customers expect high-quality service. Field service agility helps you send the right workers, provide real-time updates, and improve satisfaction levels, no matter what comes your way.

Will work become harder as menial tasks disappear, or will people feel creative and more focused? Here’s what the experts say.

Companies that have a direct relationship with consumers understand what shoppers want. This data can influence everything from product decisions to retailer relationships.

Recently, I was honored to be a guest on the We Are For Good podcast, where nonprofit leaders, advocates, and philanthropists share their innovative ideas and lessons learned. I had a fantastic conversation…

Take the Agent Productivity trail collection to learn how Salesforce drives agent productivity with assisted service resources and tools.

Between customer expectations, digital transformation and workplace disruption, the demand is high for customer service teams. Here’s how to implement automation for less friction and more productivity.

As we move into a Web3 world, blockchain can help make the businesses of the future more trustworthy, streamlined, and credible.