Learn how innovation helps agents solve cases the first time and improves their workplace experience.
Eighty-five percent of growth-oriented insurers say automation will be the key to being a top performer in the industry.
Leaders stay nimble by automating everyday tasks and streamlining repeated processes. Team members have the right information they need at exactly the right time.
Read critical insight about the state of CRM technology – what’s working, what’s not – from a research survey of nearly 800 executives and 1500 employees in 15 countries.
Strengthen your contact center and better serve your customers by making work more satisfying for agents.
With insights from more than 8,200 marketers, this year's State of Marketing Report reveals the biggest priorities and challenges that will shape the future of marketing strategy in 2021 and beyond.
