Providing patient-centered care means engaging them with digital experiences that meet their needs as individuals. Here's how providers can improve interactions with patients and employees to create lasting relationships.
The Dreamforce Retail Keynote dug into the challenges facing retail to uncover ways to redefine engagement, reskill employees, and save retail once and for all.
Human-centric service is personal, intelligent, trusted, and inclusive service at scale. From your customers to your employees, learn the four pillars of human-centric service everyone should focus on.
Day one had a strong focus on artificial intelligence (AI), a reminder that diversity and soft skills will always be important, and a discussion of how 5G technology is like magic.