New year, new resolutions, new technologies! We talked with our product leaders, marketers and visionaries to predict what the future holds for CRM and beyond.
Read how USAA made a culture shift to put member experiences at the center of everything they do. The result is USAA now offers omnichannel services to their insurance policyholders to gain efficiencies and increase loyalty.
Digital transformation involves challenging the status quo and earning trust and buy-in. Here are three steps for becoming a change agent within your own organization.
Hear from Michael Maoz on how a simple "thank you" can be part of your Dreamforce '18 preparations. This post details many of the ways we can each be grateful. During Dreamforce, you'll catch Michael in the early mornings @Dreamforce! Or whichever causes you are closest to. These are all about loosening up, clearing your head, giving back and feeling good while you help your business do well. If you are an early riser, you will find me practicing mindfulness with the Monks of Plum Village.
See what's new with the launch of Salesforce Billing — it extends Salesforce CPQ to streamline the entire quote-to-cash process. This means customers can adapt to changes in business models, automate customer lifecycles, and make smarter decisions. This post outlines the new product capabilities and provides a link to the CPQ + Billing Keynote at Dreamforce.
Salesforce ranks #3 on Forbes' prestigious Most Innovative Companies list. Since the company was founded in 1999, our innovation playbook remains the same: relentless customer focus, products built for the new era of work, empowerment of everyone, and embrace of the beginner's mindset.
Discover how a diverse workforce fosters innovation, better products, and profits for small businesses.
