Read how USAA made a culture shift to put member experiences at the center of everything they do. The result is USAA now offers omnichannel services to their insurance policyholders to gain efficiencies and increase loyalty.
Digital transformation involves challenging the status quo and earning trust and buy-in. Here are three steps for becoming a change agent within your own organization.
Today we're super excited to be introducing Einstein Voice. Now you can talk to Salesforce, and let artificial intelligence make the best use of that information. This post details how Einstein Voice can help you.
Check out Lightning Object Creator — our latest low-code app development tool on the Salesforce Lightning Platform. It's a new platform service that boosts productivity by allowing any employee to quickly turn spreadsheets — such as Microsoft Excel, Google Sheets, Quip Spreadsheets, and comma-separated value (.csv) files — into modern, cloud-based apps with just a few clicks. This post provides detail on this new offering.
See our new Flow Builder for Lightning Flow, a faster tool to assemble flows with design principles in mind. Flow Builder will be available in both Lightning Experience and Salesforce Classic. This post details the new capabilities and features.
See what's new with the launch of Salesforce Billing — it extends Salesforce CPQ to streamline the entire quote-to-cash process. This means customers can adapt to changes in business models, automate customer lifecycles, and make smarter decisions. This post outlines the new product capabilities and provides a link to the CPQ + Billing Keynote at Dreamforce.
Focus on business outcomes with new Einstein Analytics Templates. There are three new types of templates for customers: Industry, Line of Business, and Productivity. The result is customers will have a fast, simple, and intelligent experience. Visit our Success Community for more.
Technology has democratized building and creating. Today, anyone can be a builder—whether it's through using 3D printing to build physical products, iMovie to build any home movie, or Squarespace to build any website. So why can't app development be more accessible? Why not empower all Trailblazers
Knock, knock. Who's There? A Certified Architect...Have you heard this one? My best guess is you probably haven't as Certified Technical Architects (CTAs) are still quite rare creatures. But, the times they are a changing! Over the last year, we've seen explosive growth in both Salesforce Architect