CMO Vimeo’s Video Marketing Strategy Promotes Stories of Small Business Success Alice Avery February 23, 2021 Vimeo CMO Harris Beber explains his team’s pivot to document eight small business stories in just 12 days at the dawn of pandemic lockdown. CMO Marketing Small Business IT What’s New in the January 2021 Marketing Cloud Release Sara Vickerman February 23, 2021 These eight new features will help your team get more personal with customers and ignite more informed, actionable insights. Seasonal Release MuleSoft Personalization CRM Analytics How To Structure and Plan Your Digital Marketing Strategy in 2021 Areej Bazzari January 28, 2021 Here’s what you need to set goals, know your audience, and measure success for an effective digital marketing plan. CRM Analytics Marketing Salesforce Culture Personalization How AI Is Helping adidas Boost Its Personalized Email Marketing Game Armita Peymandoust January 28, 2021 See how adidas uses personalized email marketing to help millions of global customers receive content and offers that match their interests. Customer 360 Marketing Cloud Marketing Customer 360 4 Digital 360 Myths Busted – and How You Can Smooth Friction for Your Online Customers Isaac Payne January 20, 2021 You don’t need your own sales team, but you do need more than just technology. Bonus: the difference between Customer 360 and Digital 360 explained. Customer 360 ECommerce Data Customer Experience Identifying Potential High-Revenue Partners Was the First Step in This Advertiser’s Account-Based Marketing (ABM) Strategy Mandy Febus January 19, 2021 See how Valpak, the coupon advertiser, increased sales with a directed “market of one” strategy. Customer Stories Customer Journey Customer Experience Customer Journey PepsiCo Launched Two Consumer Ecommerce Sites in 30 Days — Here’s What We Can Learn From It Martin Kihn January 14, 2021 With Americans stuck at home and relying on digital channels to buy staple products, PepsiCo leaned on its solid digital foundation, analytics and data to launch two direct-to-consumer ecommerce sites in one month. Covid-19 Response Personalization ECommerce Customer Experience Why Your Customer Loyalty Program Isn’t Profitable – and How To Fix It Jujhar Singh January 12, 2021 Customer loyalty programs require a complete view of customer data to create true loyalty value. Commerce Marketing Service Personalization How the Retail Game in Sports Jerseys Mastered Customer Personalization Karen Solomon January 7, 2021 Online sports apparel retailer Fanatics knows they need to know who their customer is rooting for, and that the right data is essential for the win. Consumer Goods Media Retail Customer Relationships 3 Things CMOs Can Do Now To Build a Bridge To the Future Laurent Ezekiel January 6, 2021 What type of foundation can CMOs lay down so their teams can create marketing and advertising magic in a challenging year? Customer Relationships Covid-19 Response Marketing Cloud
CMO Vimeo’s Video Marketing Strategy Promotes Stories of Small Business Success Alice Avery February 23, 2021 Vimeo CMO Harris Beber explains his team’s pivot to document eight small business stories in just 12 days at the dawn of pandemic lockdown. CMO Marketing Small Business
IT What’s New in the January 2021 Marketing Cloud Release Sara Vickerman February 23, 2021 These eight new features will help your team get more personal with customers and ignite more informed, actionable insights. Seasonal Release MuleSoft Personalization
CRM Analytics How To Structure and Plan Your Digital Marketing Strategy in 2021 Areej Bazzari January 28, 2021 Here’s what you need to set goals, know your audience, and measure success for an effective digital marketing plan. CRM Analytics Marketing Salesforce Culture
Personalization How AI Is Helping adidas Boost Its Personalized Email Marketing Game Armita Peymandoust January 28, 2021 See how adidas uses personalized email marketing to help millions of global customers receive content and offers that match their interests. Customer 360 Marketing Cloud Marketing
Customer 360 4 Digital 360 Myths Busted – and How You Can Smooth Friction for Your Online Customers Isaac Payne January 20, 2021 You don’t need your own sales team, but you do need more than just technology. Bonus: the difference between Customer 360 and Digital 360 explained. Customer 360 ECommerce Data
Customer Experience Identifying Potential High-Revenue Partners Was the First Step in This Advertiser’s Account-Based Marketing (ABM) Strategy Mandy Febus January 19, 2021 See how Valpak, the coupon advertiser, increased sales with a directed “market of one” strategy. Customer Stories Customer Journey Customer Experience
Customer Journey PepsiCo Launched Two Consumer Ecommerce Sites in 30 Days — Here’s What We Can Learn From It Martin Kihn January 14, 2021 With Americans stuck at home and relying on digital channels to buy staple products, PepsiCo leaned on its solid digital foundation, analytics and data to launch two direct-to-consumer ecommerce sites in one month. Covid-19 Response Personalization ECommerce
Customer Experience Why Your Customer Loyalty Program Isn’t Profitable – and How To Fix It Jujhar Singh January 12, 2021 Customer loyalty programs require a complete view of customer data to create true loyalty value. Commerce Marketing Service
Personalization How the Retail Game in Sports Jerseys Mastered Customer Personalization Karen Solomon January 7, 2021 Online sports apparel retailer Fanatics knows they need to know who their customer is rooting for, and that the right data is essential for the win. Consumer Goods Media Retail
Customer Relationships 3 Things CMOs Can Do Now To Build a Bridge To the Future Laurent Ezekiel January 6, 2021 What type of foundation can CMOs lay down so their teams can create marketing and advertising magic in a challenging year? Customer Relationships Covid-19 Response Marketing Cloud