Contact centers had high turnover even before the Great Resignation. Help agents work together better by rethinking your approach to customer support.
Create personalized and informed customer experiences across marketing, sales, and service that shoppers have come to expect.
ROX can help you untangle acronyms from CES to CLTV, and quickly calculate valuable metrics that track growth. Marketers from any organization need this cheat sheet of data points to help understand and broaden their digital brand.
Nearly 95% of growing small and medium businesses moved a portion of their business online during the past year.
Better order tracking, a broader social reach, and an insightful chatbot added personalized service and helped the business scale from a flagship to a franchise. And they employ hundreds of people with disabilities – including their own kids.
What does award-winning customer service look like? Empathy, mental health, and call de-escalation techniques are top of mind for service leaders as we celebrate the hardworking agents on the front lines.
Poor email deliverability means your customers won't receive, open, see, or act on your email campaign. Here’s what you can do to boost your sender reputation score and make sure your message gets the clicks.
The healthcare industry needs to rethink the care delivery model with an omni-channel approach that meets patient needs and preferences.
Communicating with students, staff, and alumni is a daily task for many at higher education institutions. It happens via multiple channels—email, text messaging, social media, and, in the case of advancement communications, even…
