Streamlining and sharing data between Service Cloud and Marketing Cloud allows both teams to tackle productivity and compliance challenges.
We sat down with the Salesforce Einstein team to ask how they are building artificial intelligence (AI) tools that any business can use — ethically. Find out what they have to say about bias in AI.
This week on the Marketing Cloudcast, we talk with Rich Wilson, Global Customer Experience Lead at Kimberly-Clark Professional.
With employees working across so many tools today, there is no central place to surface insights or embed intelligence. That’s why we’re so excited to bring Einstein Discovery to you, wherever you’re working.
Use this e-book as a guide to look at your IT teams, support infrastructure, and sales teams, and identify KPIs you can measure and improve.
With Community Cloud, you can build beautiful, CRM-connected experiences — fast — and engage with your customers, partners, and employees from desktop to mobile.
In the first of a 3-part series, our Success Cloud team shares tips designed to help you deliver business value faster. This post focuses on learning how to get the most out of Salesforce.
Best-in-class marketers have moved past ROI and adopted new methods of marketing reporting. Find out the three new reports that help marketers show accurate value.
Industry analysts make predictions on the service space over the next year.
By bringing together Service Cloud, Einstein AI, and Google Cloud Contact Center AI, we give customers flexibility to deliver integrated AI-powered customer experience.
