Recognizing the signs of call center burnout, and knowing what steps to take, can make a profound difference in your health and happiness.
Guide your service teams, update leadership, and review your current customer service strategy using these go-to metrics.
Learn what it means to work as a developer in the Salesforce ecosystem. See how developers build apps and solutions with every Salesforce product and technology, and find your developer career path with Salesforce.
Sometimes, customers want a fast way to tackle issues on their own. Give them an easy self-service solution while saving agents time in the process.
Learn the pros and cons of two popular sales methodologies and choose the right one for your business.
Unlock trapped data with Data Cloud, the only data platform native to the world’s #1 AI CRM.
How can a customer data platform complement your data warehouse? By providing instant access to data without a lift-and-shift.
AI isn’t just for B2C companies. Learn how this technology can improve client relationships and help you grow.
Our latest research reveals the top customer service trends as leaders shift their focus from cost-cutting to revenue generation.
