Learn the four areas of focus that will give your company a competitive edge as you scale.
Better order tracking, a broader social reach, and an insightful chatbot added personalized service and helped the business scale from a flagship to a franchise. And they employ hundreds of people with disabilities – including their own kids.
What does award-winning customer service look like? Empathy, mental health, and call de-escalation techniques are top of mind for service leaders as we celebrate the hardworking agents on the front lines.
To truly deliver exceptional customer service, you need to identify and achieve a big, audacious goal that gets your employees and your customers excited—your moonshot.
Discover if you, like Trailblazer Jennifer Mercer, have the entrepreneurial spirit to find success with Salesforce.
The pandemic has underscored the importance of a trusted technology partner, capable of adjusting as your organization and market needs demand.
The healthcare industry needs to rethink the care delivery model with an omni-channel approach that meets patient needs and preferences.
Chief revenue officers have a birds-eye view of all revenue activities and are able to identify new sales channels and uncover untapped markets.
Your customers want the convenience of setting their own appointments, here’s how giving them what they want benefits your bottom line.
Trailblazers can now add design skills to their portfolio, unlocking more career opportunities with the Salesforce User Experience (UX) Designer certification.
