Products

One of the world’s largest communications companies is adapting to how people interact across the globe. Learn how data and automation help drive its decisions.

Do your employees waste time filling out the same forms, repeating steps, or searching for what they need? This is where business process automation can help.

Create a modern way to work across digital sales, service, marketing, and commerce. And find new and creative ways to reach your customers where they’re at.

To understand the true state of work, you have to understand the people doing the work. The Slack State of Work study draws on 17,000 knowledge workers.

The company’s commercial sales business team faced multiple challenges using their sales data. They needed a single source of truth to bring it all together.

Unlock the power of flexible work with this practical “how-to” guide from the leaders of Future Forum and Slack. Brian Elliott and Helen Kupp also contributed to the authoring of this book.

Learn how IBM is innovating for the next 100 years of work with channel-based communication.

To be truly customer-centric, you have to know your customer's preferences and the context in which they engage with your organization.

In 1886, Carl Benz introduced the first automobile. Today, innovation at Mercedes-Benz looks different. Learn how Mercedes innovates around customers.

In 2019, e.l.f. closed all brick-and-mortar stores and invested exclusively in the digital customer experience. Here are seven lessons they learned.