Elevated customer expectations, a bump in digital investment, and a concentration on customer service as a career path are changing the industry forever. These Trailblazers are refusing to be left behind.
Vaccine hesitancy threatens to slow a return to normal life. Business leaders have a key role to play in blunting misinformation, becoming advocates, facilitators, and educators.
Every country is in a race to contain the spread of COVID-19 and its variants, while vaccinating as much of their populations as fast as possible. We explore the range of possibilities.