Reports

Between customer expectations, digital transformation and workplace disruption, the demand is high for customer service teams. Here’s how to implement automation for less friction and more productivity.

Despite increasing demand for data skills, insufficient training and investments are leaving business leaders with a false sense of security.

Our new report covers the strategies data leaders are using to stay resilient in the face of ongoing attacks.

The jobs of the future will be reliant on digital skills. But how does society draw forward people to fill that need quickly and equitably?

What do customers need and expect from your business today? We surveyed more than 13,000 consumers and nearly 4,000 business buyers to find out.

Outsized challenges add to the daily stress your contact center agents face. Here are data-backed strategies to build trust and support their wellbeing now.

Employers must deliver a great experience for employees — or risk losing them. This is especially true during “The Great Resignation,” but automation can help.

Discover the latest insurance technology trends that help carriers deliver a better customer experience, from distribution to underwriting.

Customer service agents are the frontline employees shaping customer perceptions of your brand – and an afterthought for many executives. Why don’t organizations understand their value?

Amidst all the pandemic disruption, 52% of Gen Z didn't believe the government had the necessary tools to help them.