Outsized challenges add to the daily stress your contact center agents face. Here are data-backed strategies to build trust and support their wellbeing now.
Employers must deliver a great experience for employees — or risk losing them. This is especially true during “The Great Resignation,” but automation can help.
Discover the latest insurance technology trends that help carriers deliver a better customer experience, from distribution to underwriting.
Customer service agents are the frontline employees shaping customer perceptions of your brand – and an afterthought for many executives. Why don’t organizations understand their value?
Amidst all the pandemic disruption, 52% of Gen Z didn't believe the government had the necessary tools to help them.
Salesforce’s scenario planners have developed six no-regret growth strategies to prepare corporations for growth despite an unpredictable future.
Digital channels are driving more revenue, customers want more transparency, and jobs are becoming more tech-driven.
Businesses made a lot of changes during the pandemic, and 79% of them believe the changes they made this past year to business operations will continue to benefit them in the long term.
Read critical insight about the state of CRM technology – what’s working, what’s not – from a research survey of nearly 800 executives and 1500 employees in 15 countries.
