![woman and man looking at graphs on a computer autonomous finance](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2020/11/what-is-autonomous-finance-trends-report.jpg?w=889)
How Can You Help Bridge the Digital Skills Gap? Learn From Our Research
The jobs of the future will be reliant on digital skills. But how does society draw forward people to fill that need quickly and equitably?
![](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2022/07/AdobeStock_303742262.jpg?w=750)
Nearly 90% Of Buyers Say The Experience You Provide Matters as Much as Your Products or Services
What do customers need and expect from your business today? We surveyed more than 13,000 consumers and nearly 4,000 business buyers to find out.
![woman wearing headset smiling, looking at her computer screen: contact center burnout](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2022/05/human-centric-service.jpeg?w=889)
Your Contact Center Agents Are Burnt Out – Here’s How To Help Them
Outsized challenges add to the daily stress your contact center agents face. Here are data-backed strategies to build trust and support their wellbeing now.
![customer service agent is smiling wearing a headset: automation employee experience customer experience job satisfaction](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2022/03/Automation2_.jpg?w=888)
89% Of Your Employees Could Benefit With This One Change
Employers must deliver a great experience for employees — or risk losing them. This is especially true during “The Great Resignation,” but automation can help.
![male and female business colleagues looking at a shared computer screen: insurance technology trends](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2022/02/insurance-technology-trends.jpg?w=889)
Insurance Technology Is Changing the Industry — Here’s How
Discover the latest insurance technology trends that help carriers deliver a better customer experience, from distribution to underwriting.
![smiling person on a headset using a laptop computer](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2020/12/employee-engagement-and-customer-service-trends-v1.1.jpg?w=889)
Invest in Customer Service Agents for Business Growth (and Beat The Great Resignation)
Customer service agents are the frontline employees shaping customer perceptions of your brand – and an afterthought for many executives. Why don’t organizations understand their value?
![line of casually dressed people: increase citizen engagement](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2022/01/gen_z_pubsec-preferences.jpg?w=888)
How Gen Z’s Preferences Can Increase Citizen Engagement in the Public Sector
Amidst all the pandemic disruption, 52% of Gen Z didn't believe the government had the necessary tools to help them.
![no regret growth strategies](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2021/11/Salesforce_Blog_3_Low_Res_Stapleton.jpg?w=889)
How Business Leaders Can Move Forward With Certainty as Omicron Worries Mount
Salesforce’s scenario planners have developed six no-regret growth strategies to prepare corporations for growth despite an unpredictable future.
![](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2021/09/Digital_Trends_v2.jpg?w=889)
3 Revealing Stats From Our Digital Trends Report
Digital channels are driving more revenue, customers want more transparency, and jobs are becoming more tech-driven.
![woman smb business owner speaking on the phone while holding a tablet. small business success insights](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2021/09/smb-success-trends-blog-header.jpg?w=889)
What Does Small Business Success Mean in 2022 and Beyond? 2500+ Leaders Reveal Insights
Businesses made a lot of changes during the pandemic, and 79% of them believe the changes they made this past year to business operations will continue to benefit them in the long term.