Educate and entertain yourself with this collection of some of our best podcast episodes from the last 12 months curated by our own podcast team leader.
Better order tracking, a broader social reach, and an insightful chatbot added personalized service and helped the business scale from a flagship to a franchise. And they employ hundreds of people with disabilities – including their own kids.
What does award-winning customer service look like? Empathy, mental health, and call de-escalation techniques are top of mind for service leaders as we celebrate the hardworking agents on the front lines.
Poor email deliverability means your customers won't receive, open, see, or act on your email campaign. Here’s what you can do to boost your sender reputation score and make sure your message gets the clicks.
To truly deliver exceptional customer service, you need to identify and achieve a big, audacious goal that gets your employees and your customers excited—your moonshot.