UC Berkeley Innovative Genomics Institute used to Salesforce’s partner portal to process over 1,000 patient samples per day and share test results within 24 hours.
Gavin Patterson and Mark Carney discuss turning the current health and climate change crises into opportunities for a more resilient and inclusive economy and society.
A crisis can catalyze a much-needed transformation. Here are some core change management principles that can help government leaders manage successfully in this situation and beyond.
Despite the sudden move to work from home, VIZIO's customer service was positioned well for digital success. Here's how they kept agent morale high, trained new and existing agents, and got insights into agent productivity.
We’ve compiled some best practices to help your small or medium-sized (SMB) team maximize customer service whether you’re working on-site, remotely, or shifting between the two.