Automation Automation keeps Spotify’s ad business growing year over year Salesforce Staff Learn how the streaming giant boosted advertising sales and improved productivity. Data Culture Sales Innovation Automation Wrong order? Uber Eats resolves cases faster by automating workflows Learn how Uber Eats resolves merchant disputes faster by increasing agent efficiency with task automation. Service Cloud Developers Service Sales Representative What Is Cross-Selling? A Guide to Boosting Sales Through Add-Ons Niraj Kapur November 2, 2023 Learn how cross-selling can help you close more deals with the customers you’ve already won. Sales Customer Experience Customer Success Data What Is a Go-to-Market Strategy? (And Why You Need It to Beat Your Competition) Richard Harris October 31, 2023 Learn how to create a go-to-market framework to turn your product ideas into growth opportunities for your company. Sales Small Business Data Service A Quick Guide to Automated Customer Service — And Why It’s Actually Good for Humans Sophia Le-Dimitrova October 31, 2023 AI is changing everything. Here’s how automation can improve service for both your customers and employees. Automation Marketing Cloud Sales Cloud Careers Why You Should Stop Networking to Grow Your Sales Career David W. Gore October 26, 2023 In a world of transactional how-do-you-dos, community offers the opportunity to build supportive relationships you won’t find elsewhere. Sales Salesforce Culture Careers Communications How To Improve the Customer Experience in Telecom? Data and AI Jonathan Phillips October 25, 2023 Harvard Business Review Analytic Services results are in: Telecoms are rewriting their business models to center around the customer. Automation Communications Experience Cloud Salesblazer Unlock CRM Data to Win Efficiently with Maps Learn how Salesforce Maps can improve rep prospecting efforts, automate schedule creation, and provide better insights into sales territories. Sales Cloud Sales Operations Salesblazer Sales Strategy What Is Value Selling? The Art of Delivering Solutions with Economic Impact Richard Harris October 24, 2023 Learn how value-based selling can help you focus on the needs of your customers, not the features of your product. Sales Cloud Sales Best Practices Sales Management What Is a Sales Quota? Types, Examples & How To Set Goals Lori Richardson October 19, 2023 Learn how to set ambitious – but attainable – quotas to keep your sales reps motivated and on track to sales targets. Business as a Platform for Change Sales Cloud C-Suite
Automation Automation keeps Spotify’s ad business growing year over year Salesforce Staff Learn how the streaming giant boosted advertising sales and improved productivity. Data Culture Sales Innovation
Automation Wrong order? Uber Eats resolves cases faster by automating workflows Learn how Uber Eats resolves merchant disputes faster by increasing agent efficiency with task automation. Service Cloud Developers Service
Sales Representative What Is Cross-Selling? A Guide to Boosting Sales Through Add-Ons Niraj Kapur November 2, 2023 Learn how cross-selling can help you close more deals with the customers you’ve already won. Sales Customer Experience Customer Success
Data What Is a Go-to-Market Strategy? (And Why You Need It to Beat Your Competition) Richard Harris October 31, 2023 Learn how to create a go-to-market framework to turn your product ideas into growth opportunities for your company. Sales Small Business Data
Service A Quick Guide to Automated Customer Service — And Why It’s Actually Good for Humans Sophia Le-Dimitrova October 31, 2023 AI is changing everything. Here’s how automation can improve service for both your customers and employees. Automation Marketing Cloud Sales Cloud
Careers Why You Should Stop Networking to Grow Your Sales Career David W. Gore October 26, 2023 In a world of transactional how-do-you-dos, community offers the opportunity to build supportive relationships you won’t find elsewhere. Sales Salesforce Culture Careers
Communications How To Improve the Customer Experience in Telecom? Data and AI Jonathan Phillips October 25, 2023 Harvard Business Review Analytic Services results are in: Telecoms are rewriting their business models to center around the customer. Automation Communications Experience Cloud
Salesblazer Unlock CRM Data to Win Efficiently with Maps Learn how Salesforce Maps can improve rep prospecting efforts, automate schedule creation, and provide better insights into sales territories. Sales Cloud Sales Operations Salesblazer
Sales Strategy What Is Value Selling? The Art of Delivering Solutions with Economic Impact Richard Harris October 24, 2023 Learn how value-based selling can help you focus on the needs of your customers, not the features of your product. Sales Cloud Sales Best Practices
Sales Management What Is a Sales Quota? Types, Examples & How To Set Goals Lori Richardson October 19, 2023 Learn how to set ambitious – but attainable – quotas to keep your sales reps motivated and on track to sales targets. Business as a Platform for Change Sales Cloud C-Suite