Sales Management The Complete Guide to Building a Sales Forecast Paul Bookstaber November 9, 2023 Set your company up for predictable revenue growth with the right forecasting processes and tools. Experience Cloud Sales Cloud Revenue Cloud Service 3 Customer Service Tips to Deliver an Excellent Experience — Every Time Julian Walker November 9, 2023 How can you always deliver amazing customer service? Learn how people, processes, and technology working together can help you consistently earn five-star reviews. Automation Digital Transformation Service Cloud Small Business Your Small Business Can Compete With Large Rivals — The Right Tools Are Key Brett Grossfeld November 8, 2023 Here's how a customer management tool like CRM can be the foundation for buying and ownership experiences that set your small business apart. Automation Data Culture CEO Business as a Platform for Change Article Make Your Sales Kickoff the Party of the Year Reggie Marable November 7, 2023 Learn tips and tricks for how to give your audience a captivating SKO they’ll never forget. Salesforce Culture Small Business Sales Strategy Automation Automation keeps Spotify’s ad business growing year over year Salesforce Staff Learn how the streaming giant boosted advertising sales and improved productivity. Data Culture Sales Innovation Automation Wrong order? Uber Eats resolves cases faster by automating workflows Learn how Uber Eats resolves merchant disputes faster by increasing agent efficiency with task automation. Service Cloud Developers Service Sales Representative What Is Cross-Selling? A Guide to Boosting Sales Through Add-Ons Niraj Kapur November 2, 2023 Learn how cross-selling can help you close more deals with the customers you’ve already won. Customer Experience Sales Customer Success Service A Quick Guide to Automated Customer Service — And Why It’s Actually Good for Humans Sophia Le-Dimitrova October 31, 2023 AI is changing everything. Here’s how automation can improve service for both your customers and employees. Sales Representative Pipeline Management Generative AI Salesforce Culture Why You Should Stop Networking to Grow Your Sales Career David W. Gore October 26, 2023 In a world of transactional how-do-you-dos, community offers the opportunity to build supportive relationships you won’t find elsewhere. Sales Salesforce Culture Careers Communications How To Improve the Customer Experience in Telecom? Data and AI Jonathan Phillips October 25, 2023 Harvard Business Review Analytic Services results are in: Telecoms are rewriting their business models to center around the customer. Automation Communications Experience Cloud
Sales Management The Complete Guide to Building a Sales Forecast Paul Bookstaber November 9, 2023 Set your company up for predictable revenue growth with the right forecasting processes and tools. Experience Cloud Sales Cloud Revenue Cloud
Service 3 Customer Service Tips to Deliver an Excellent Experience — Every Time Julian Walker November 9, 2023 How can you always deliver amazing customer service? Learn how people, processes, and technology working together can help you consistently earn five-star reviews. Automation Digital Transformation Service Cloud
Small Business Your Small Business Can Compete With Large Rivals — The Right Tools Are Key Brett Grossfeld November 8, 2023 Here's how a customer management tool like CRM can be the foundation for buying and ownership experiences that set your small business apart. Automation Data Culture CEO
Business as a Platform for Change Article Make Your Sales Kickoff the Party of the Year Reggie Marable November 7, 2023 Learn tips and tricks for how to give your audience a captivating SKO they’ll never forget. Salesforce Culture Small Business Sales Strategy
Automation Automation keeps Spotify’s ad business growing year over year Salesforce Staff Learn how the streaming giant boosted advertising sales and improved productivity. Data Culture Sales Innovation
Automation Wrong order? Uber Eats resolves cases faster by automating workflows Learn how Uber Eats resolves merchant disputes faster by increasing agent efficiency with task automation. Service Cloud Developers Service
Sales Representative What Is Cross-Selling? A Guide to Boosting Sales Through Add-Ons Niraj Kapur November 2, 2023 Learn how cross-selling can help you close more deals with the customers you’ve already won. Customer Experience Sales Customer Success
Service A Quick Guide to Automated Customer Service — And Why It’s Actually Good for Humans Sophia Le-Dimitrova October 31, 2023 AI is changing everything. Here’s how automation can improve service for both your customers and employees. Sales Representative Pipeline Management Generative AI
Salesforce Culture Why You Should Stop Networking to Grow Your Sales Career David W. Gore October 26, 2023 In a world of transactional how-do-you-dos, community offers the opportunity to build supportive relationships you won’t find elsewhere. Sales Salesforce Culture Careers
Communications How To Improve the Customer Experience in Telecom? Data and AI Jonathan Phillips October 25, 2023 Harvard Business Review Analytic Services results are in: Telecoms are rewriting their business models to center around the customer. Automation Communications Experience Cloud