Every action by a chatbot — including word usage, punctuation, emoticons, and option to transfer to a human or search for a knowledge base article — influence customer experience and affect a brand.
High-performing organizations need to implement Fourth Industrial Revolution technologies to continue to aid sales reps and customers. Here are eight tips to help with your digital sales transformation.
After investing in the right customer relationship management (CRM) system for their small business, one small business experienced incredible business growth — 998% ROI to be exact. Find out how.
Quip's new Live Deal Feeds display real-time Salesforce data in easy-to-digest tables and charts, combined with a running feed of deal alerts and team conversations. Learn more.
Manufacturing customers today have higher expectations than ever, and brands that connect customer data with automation and AI are leading the industry in a digital transformation.
As part of our three-part #AdminMasterSeries, we caught up with Salesforce Super User Claus Pedersen to learn how he improved sales’ processes and became a CRM boss.