Every action by a chatbot — including word usage, punctuation, emoticons, and option to transfer to a human or search for a knowledge base article — influence customer experience and affect a brand.
High-performing organizations need to implement Fourth Industrial Revolution technologies to continue to aid sales reps and customers. Here are eight tips to help with your digital sales transformation.
MapAnything is becoming Salesforce Maps. It’s the perfect marriage of advanced geo-spatial capabilities and CRM. Learn more.
Quip's new Live Deal Feeds display real-time Salesforce data in easy-to-digest tables and charts, combined with a running feed of deal alerts and team conversations. Learn more.
Datorama enables companies to bring together marketing data from different channels, campaigns, and regions to unlock insights and take action.
Learn more about what predictive analytics is, how it works, and how it can help your business succeed.
Manufacturing customers today have higher expectations than ever, and brands that connect customer data with automation and AI are leading the industry in a digital transformation.
The new features of our PRM product, built on Sales Cloud, remove channel sales friction and deliver intelligent insights and visibility to partners.
