Here are the attributes that differentiate traditional customer support from customer success.
IdeaExchange, as part of Salesforce’s Voice of the Customer program, is where customers can go to shape Salesforce products.
What Is Customer Centricity Really About? At Salesforce World Tour, e.l.f Cosmetics Provides Answers
At our recent World Tour in New York City, attendees gathered to hear how AI and customer-facing technologies on one integrated CRM platform gives teams a 360-degree view of their customers.
Artificial intelligence’s potential to help us work smarter is immeasurable. Still in its infancy, we’re collectively learning how to use it, regulate it, and build it responsibly.
Bitty & Beau’s Coffee shop uses inclusive hiring practices for people with disabilities. Learn tips on how to practice inclusion in your business.
Learn how our team elevated the Dreamforce experience through SMS with real-time messaging and user-friendly service.
Introducing the Salesforce Essentials Advisor Program. This program helps new and aspiring Admins connect with Salesforce Essentials customers to provide the additional assistance customers need to set up Essentials for their businesses.
Measurabl provides commercial real estate customers with customers uniquely detailed reports on how well their building scores according to dozens of “green” criteria. Read on to learn why Salesforce's Impact Fund became an investor.
Every experience a customer has with a mobile worker is a direct reflection of their brand. Here's how to ensure field service mobile workers can turn every interaction into a positive engagement.
How individuals can harness what they learned at Dreamforce to accelerate the decade of delivery.
