With the customer data you already have, your team can provide empathetic care for complex issues, and rely on tech like automation to handle simple requests.
Many content consumers are spooked by how content recommendations can seem invasive. But the flip side, when done correctly, is you get the content you need so you can make decisions faster.
In the #BossTalks season finale, Salesforce Chief Philanthropy Officer Ebony Beckwith and The Cru CEO and founder Tiffany Dufu say a personal board of directors can help guide your career and life.
Self-service is a powerful tool for customers to quickly find answers to common questions. Ensure your self-service channels make the biggest impact with a few simple steps you can do in one hour.