With contact center automation, you can reduce wait times and frustration for customers while increasing operational efficiency and saving money for your business.
Chances are, your service organization has one or the other. How can you make sure you’ve chosen the right option?
With the customer data you already have, your team can provide empathetic care for complex issues, and rely on tech like automation to handle simple requests.
Set your sights for the stars: It’s time to tell the world about your new innovation and the impact it will have. Here’s how to do that well.
Every contact center call is a cost for your business. With these practical steps, you can create efficiency and increase your contact center revenue.
Learn how Salesforce Security uses analytics to manage a large-scale program.
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Salesforce’s Chief Philanthropy Officer Ebony Beckwith tackles necessary and poignant topics on the latest episode of #BossTalks.
