Chances are, your service organization has one or the other. How can you make sure you’ve chosen the right option?
With the customer data you already have, your team can provide empathetic care for complex issues, and rely on tech like automation to handle simple requests.
Set your sights for the stars: It’s time to tell the world about your new innovation and the impact it will have. Here’s how to do that well.
Every contact center call is a cost for your business. With these practical steps, you can create efficiency and increase your contact center revenue.
Learn how Salesforce Security uses analytics to manage a large-scale program.
With only 39% of consumers preferring to purchase in-store, CSPs need to reinvent the retail experience.
Many content consumers are spooked by how content recommendations can seem invasive. But the flip side, when done correctly, is you get the content you need so you can make decisions faster.
Salesforce’s Chief Philanthropy Officer Ebony Beckwith tackles necessary and poignant topics on the latest episode of #BossTalks.
In the #BossTalks season finale, Salesforce Chief Philanthropy Officer Ebony Beckwith and The Cru CEO and founder Tiffany Dufu say a personal board of directors can help guide your career and life.
