Service

Right out of the box, Agentforce empowers field techs with quick summaries of an asset’s history. Technicians also get guidance on how to handle the job.

With one central platform between sales and service, productivity goes up, costs go down, and shared insights can lead to upsell opportunities.

AI chatbots aren’t one-size-fits-all — and there are a lot of options. Here’s what you need to know to choose the right one for your business.

People expect customer service to be proactive, personalized, and simple. Here’s how leading companies are using technology like autonomous AI agents to meet those needs.