Check out some of our favorite innovations from the Winter ‘23 release to help you maximize your investment in Salesforce.
Our COO explains how your business can get the most value from technology while moving fast and minimizing risk.
The traditional customer service model can be ineffective and frustrating. Here’s what happened when our agents tried case swarming for complex cases.
Discover four ways Slack helps your service organization deliver faster, more streamlined support.
Your customers expect high-quality service. Field service agility helps you send the right workers, provide real-time updates, and improve satisfaction levels, no matter what comes your way.
*This post was originally published on 7/28/17. It was updated on 8/17/2022 for National Nonprofit Day. Salesforce.org is humbled to partner with nonprofits around the world to bring awareness to World Day Against…
Between customer expectations, digital transformation and workplace disruption, the demand is high for customer service teams. Here’s how to implement automation for less friction and more productivity.
