Increase business with field service management while keeping your employees, contractors, and customers safe.
This is how smart businesses use automation to transform customer service from a reactive task to a proactive force that enhances the customer experience.
Good leaders know they don’t have all the ideas. Instead, they look at what could be possible — and sometimes thinking big pays off.
Customer service agents are the frontline employees shaping customer perceptions of your brand – and an afterthought for many executives. Why don’t organizations understand their value?
Better order tracking, a broader social reach, and an insightful chatbot added personalized service and helped the business scale from a flagship to a franchise. And they employ hundreds of people with disabilities – including their own kids.
What does award-winning customer service look like? Empathy, mental health, and call de-escalation techniques are top of mind for service leaders as we celebrate the hardworking agents on the front lines.
Celebrity interior designer Nate Berkus, Salesforce, and IKEA offer surprising lessons leaders can use to redesign customer service and build experiences customers will love.
When support call data is processed like any other digital channel, service teams can use automation to make life easier for both customers and agents.
