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Continued training and education for field workers have become paramount to not only improve skills but to keep workers satisfied.
CRM translates beautifully to contact tracing, largely because its digital tools and automated workflows minimize the time it takes public health officials to contact those who might have been exposed. Here's our experience with the Rhode Island Department of Health.
If you’ve already made the investment in your mobile workforce — or are planning to — make sure to prioritize these six tools to equip field service workers for success.
Despite the sudden move to work from home, VIZIO's customer service was positioned well for digital success. Here's how they kept agent morale high, trained new and existing agents, and got insights into agent productivity.
How do you transition workforces quickly when your industry doesn't have the infrastructure, bandwidth, and disaster recovery plans to keep operations running? Here's what insurance carriers did to keep serving their customers.
Meal delivery service Sun Basket faced a sudden surge case volume and needed to adapt their customer service quickly. Learn from how they leveraged chatbots to accommodate customers.
As the COVID-19 pandemic continues to affect small businesses, Mascoma Bank knew they had to help keep workforces employed. Here's how they processed over one year’s worth of work in just 13 days.
