The outbreak of the coronavirus pandemic radically accelerated the adoption of healthcare digital strategies, making them “must-haves,” here are some examples.
When call volume spikes, how do customer support teams scale up to meet needs and maintain CX? Automation to the rescue! Here’s how.
![Marketing Cloudcast: Leading Through Change, a New Series [Podcast]](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2020/09/ltc-marketing-3.jpg?w=500)
As an SMB, you want to use the power of digital marketing to engage empathetically with customers, here are four ways.
Seasoned service experts share tips on how they help their work-from-home teams deliver exceptional service experiences in a time of increased contact volume.
Your technology team needs to do all they can to leverage existing Salesforce products to improve the customer experience and retain customers. Here’s how they can accomplish this now.
Customer service is especially critical during this new time of normal. Learn how Lippert Components is supporting its RV customers from home and building stronger relationships through teamwork, soft skills, and agility.
The founders of Bitty and Beau’s make accommodations for employees and stay connected to customers in new ways.
Is your current candidate pool the right fit for your mobile workforce? If you’re still prioritizing technical proficiency, it’s time to rethink your hiring process and ask questions that reveal capable, talented field service workers.
Field service organizations need strategic ways to control service costs and increase growth by creating unique experiences. Optimize workforce field scheduling and dispatch management to maximize service value.
Establish a proactive model for customer engagement by creating a roadmap for success with your field service management.
