How do you transition workforces quickly when your industry doesn't have the infrastructure, bandwidth, and disaster recovery plans to keep operations running? Here's what insurance carriers did to keep serving their customers.
Meal delivery service Sun Basket faced a sudden surge case volume and needed to adapt their customer service quickly. Learn from how they leveraged chatbots to accommodate customers.
As the COVID-19 pandemic continues to affect small businesses, Mascoma Bank knew they had to help keep workforces employed. Here's how they processed over one year’s worth of work in just 13 days.
The outbreak of the coronavirus pandemic radically accelerated the adoption of healthcare digital strategies, making them “must-haves,” here are some examples.
When call volume spikes, how do customer support teams scale up to meet needs and maintain CX? Automation to the rescue! Here’s how.
![Marketing Cloudcast: Leading Through Change, a New Series [Podcast]](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2020/09/ltc-marketing-3.jpg?w=500)
As an SMB, you want to use the power of digital marketing to engage empathetically with customers, here are four ways.
Seasoned service experts share tips on how they help their work-from-home teams deliver exceptional service experiences in a time of increased contact volume.
Your technology team needs to do all they can to leverage existing Salesforce products to improve the customer experience and retain customers. Here’s how they can accomplish this now.
Customer service is especially critical during this new time of normal. Learn how Lippert Components is supporting its RV customers from home and building stronger relationships through teamwork, soft skills, and agility.
The founders of Bitty and Beau’s make accommodations for employees and stay connected to customers in new ways.
