Service Cloud

Serviceblazer Allie Lawler shares her top tactics that help make service reps and field techs’ lives easier.

Plus, get three tips from Serviceblazers on how to get the most out of the community.

Dreamforce (Sept. 17-19) will help you reimagine your customer service strategy in the era of autonomous AI. Here are five things you must do to have an incredible experience.

With access to more than 1,500 sessions and workshops at the world’s largest AI event, you’re in for fun, learning, and inspiration.

Right out of the box, Agentforce empowers field techs with quick summaries of an asset’s history. Technicians also get guidance on how to handle the job.

AI chatbots aren’t one-size-fits-all — and there are a lot of options. Here’s what you need to know to choose the right one for your business.

With one central platform between sales and service, productivity goes up, costs go down, and shared insights can lead to upsell opportunities.

Become more strategic, solve real-world problems, and grow your career with the support of other dedicated customer service pros in the Serviceblazer Community.

People expect customer service to be proactive, personalized, and simple. Here’s how leading companies are using technology like autonomous AI agents to meet those needs.

Invest the time to improve your knowledge base and reap the rewards as AI helps your customer service team be more productive.