Service Cloud

We answer some basic questions about what Salesforce does, what Salesforce CRM software is used for, and how Salesforce works.

With access to more than 1,500 sessions and workshops at the world’s largest AI event, you’re in for fun, learning, and inspiration.

Right out of the box, Agentforce empowers field techs with quick summaries of an asset’s history. Technicians also get guidance on how to handle the job.

AI chatbots aren’t one-size-fits-all — and there are a lot of options. Here’s what you need to know to choose the right one for your business.

With one central platform between sales and service, productivity goes up, costs go down, and shared insights can lead to upsell opportunities.

Become more strategic, solve real-world problems, and grow your career with the support of other dedicated customer service pros in the Serviceblazer Community.

People expect customer service to be proactive, personalized, and simple. Here’s how leading companies are using technology like autonomous AI agents to meet those needs.

Invest the time to improve your knowledge base and reap the rewards as AI helps your customer service team be more productive.

Sales engineers tap into both the sales and tech sides of an organization, using their technical know-how to close deals.

Here’s how to set your agents up to deliver the best contact center experience for your customers.