See how Lippert Components embrace new trends and Salesforce technology to mobilize their workforce to deliver better field service.
Part of building trust with customers is contingent on receiving accurate order information and timely customer service when shoppers cancel or change an order.
Einstein case classification will revolutionize customer brand loyalty by using predictive intelligence to recommend or populate picklist and checkbox fields based on past case data.
Every action by a chatbot — including word usage, punctuation, emoticons, and option to transfer to a human or search for a knowledge base article — influence customer experience and affect a brand.
We're honored to be recognized as a Gartner Peer Insights Customers’ Choice for CRM Customer Engagement Center.
Salesforce Customer 360 is structured to make that path easier for administrators to achieve customer-centricity. Here's how a unified approach looks like for a service organization.
NYU Langone launched a clinical affairs patient access center platform that streamlines and optimizes the way call center agents interact with patients. See how that's improved their patient experience.
High-touch service calls require more personalized service. We recommend adding an “order on behalf of” (OOBO) capability for your customer service reps, to empower them to help your shoppers at the highest level.
CSA built a complete customer engagement solution, fronted by robust B2B Commerce and supported by digital rights management, search, automation, and customer service — cloud-based solutions, most of them from Salesforce.
