How you can start adapting to changing customer expectations by providing the level of service that shoppers now demand.
It's all about marketing, commerce, and service in this latest episode of the Road to Connections. Tune in to our web series to get the latest updates for Connections '19.
Transforming your customer service experience to deliver highly-personalized, efficient service isn't always easy. Find out how you can take customer satisfaction to the next level with Service Cloud at Connections '19.
It’s National Small Business Week, and to celebrate the achievements of small businesses everywhere, we share these free resources to help your business grow.
Recently at the Onboarding2025 conference in Silicon Valley, Salesforce Senior Director of Global Onboarding, Theresa Ludvigson, took the main stage to share Salesforce's “high-tech and high-touch” strategy for deeply engaging new employees.
To keep you and your customer service team inspired, we’ve rounded up our favorite customer service motivational quotes from some authors and experts.
Customer care helps businesses develop a loyal customer base. To improve the care you offer customers, you need to implement strategies that exceed their expectations.
Streamlining and sharing data between Service Cloud and Marketing Cloud allows both teams to tackle productivity and compliance challenges.
Industry analysts make predictions on the service space over the next year.
