An order management system is the brains behind the scenes in the ordering and fulfillment journey. It can make or break your relationship with your customers.
How do you build the skills to advance your career in a changing industry? We asked three Trailblazers in field service to weigh in. Here’s what they said.
What can a customer data platform do for your brand? Learn how it can bring you closer to your customers — with help from AI.
If you want to know what’s next in field service, keep an eye on augmented reality, the internet of things, mobile solutions, and generative AI.
Here’s how to create a service workflow process map — and get a complete view of the critical connections between people, systems, data, and decisions.
Learn how to convert more leads — and create loyal customers — with the consultative sales approach.
Turn customer interactions into insights that help your business improve with service intelligence.
It’s the gold standard for many organizations. Find out why a growing number of service leaders are tracking this customer service metric.
Salesforce Hyperforce empowers you to leverage the full potential of Customer 360 applications anywhere in the world.
Customer experience includes any interaction your customers have with your brand. Here’s how to make those touchpoints count — every time.
